Request a refund

 

Need to cancel?  It happens...

Download the Amilia app on your phone, log in to your account, and select the class you need to cancel.  (Please note:  Only credit to account can be issued through the Amilia app.)  You may also request a check or credit card refund, or credit to account, by contacting us by email at recreation@escondido.org or by phone at 760-839-4691.  Please observe the following Refund Policy for cancelled classes:

 

Refund Policy

  • Prior to course/workshop start date:  Receive full credit to account.
  • Up to five days prior to course/workshop start date:  Receive a full refund or credit to account.
  • Up to one day prior to course/workshop start date:  Receive full credit, or a partial refund less 25% of the course/workshop fee.
  • After course/workshop has started:  Receive prorated credit to account, minus any classes missed or attended.
  • Missed Classes:  Credits or refunds will not be issued for individually missed classes in a course/workshop.
  • Cancelled Course/Workshop:  If a course/workshop is cancelled due to low enrollment, you will automatically receive a full credit to your Recreation account, including the processing fee.  If you would like a refund instead, please send us an email with your name, and the cancelled class information. 
  • Material Fees are non-refundable.

Check refunds will be mailed within 30 days after receiving confirmation of refund.

 

If you have any questions, please contact us by email at recreation@escondido.org or by phone at 760-839-4691.